Ambulance Billing Services is responsible for billing emergency transports provided by the San Luis Fire Department (SLFD). Transport fees are set forth by the Arizona Department of Health Services (AZDHS) and updated every year. The patient, the legal guardian (if the patient is under 18) or insurance company may be responsible for charges incurred..
Your ambulance transport may be billed in the following methods:
Private Medical Insurance: Emergency transportation fees are typically covered by most private insurance companies. If the San Luis Fire Department receives your insurance membership information, your insurance will be billed. If membership information is not received, you may be responsible for payment. In some cases, there might be a patient responsibility amount, copay, deductible or coinsurance, which is determined by your health plan.
Worker’s Compensation/Liability Insurance: If you were involved in an auto or work-related accident, fees may be covered by the insurance of the parties involved. The SLFD billing services team needs to be provided with insurance information to properly bill a claim.
Medicaid/AHCCCS: If the San Luis Fire Department receives your Medicaid/AHCCCS membership information, service fees will be billed to Medicaid. In some cases, Medicaid/AHCCCS may be the second or third insurance responsible for payment. This all depends on patient coverage. Please ensure that Billing Services receives membership information of all your health plans.
Medicare (Plan B): If the San Luis Fire Department receives your Medicare membership information, service fees will be billed to Medicare. In some cases, Medicare may be the second or third insurance responsible for payment. This all depends on patient coverage. Please ensure that Billing Services receives membership information of all your health plans. In some cases, there may be a patient responsibility amount in form of a copay, deductible or coinsurance which is determined by your health plan.
Self-Payment: Patients without insurance coverage are responsible for the full cost of the transport and will be billed. Payment options are available. Please contact us for more information.
Any questions regarding your deductibles, copays, or covered emergency services, should be directed to your insurance provider
Payment Methods
You may pay your bill by any of the following methods:
Mail: Make your check, cashier's check, or money order payable to the San Luis Fire Department.
Remit the payment along with the bill stub to:
Telephone: Call 928-341-2467 to pay by telephone. Credit card payments are accepted over the phone. We accept all major debit/credit cards. The credit card number and expiration date are required to process your payment. Please have your invoice/account number ready, which can be found on your statement.
In Person: Payments can be made in person at the Billing & Collections window at San Luis City Hall, located at 1090 Union St, San Luis, AZ 85349. Please have your invoice/account number ready, which can be found on your statement.
Ambulance Frequently Asked Questions
Yes, we will bill your insurance company as a courtesy to you as long as we have the insurance membership information and the service meets the insurance criteria regarding medical necessity, otherwise, the patient is responsible for the transportation fee. For automobile accidents and work-related injuries, the corresponding parties will be billed for the fees if the required information is submitted.
For questions regarding your bill, please contact Ambulance Billing Service at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.
Ambulance transport rates in the City of San Luis and in Arizona are established and regulated by the Arizona Department of Health Services, which sets rates every year.
Yes, you can make a payment by telephone. Call Ambulance Billing Services at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm. Please have your invoice/account number and credit card information ready for payment.
If you are unable to pay the full amount of your bill, please contact our Ambulance Billing Services team at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.
You may receive an invoice for one or more of the following reasons:
- You may need to provide a copy of your insurance card, auto liability, or worker’s compensation information.
- You may also need to submit your signature authorizing us to submit a claim to your insurance on your behalf.
- You may also be responsible for a coinsurance, copay, or a deductible amount. If you feel that your insurance has incorrectly processed your claim, please contact your insurance company for further information.
- Based on your insurance policy criteria, your transport may have not been deemed medically necessary. You are encouraged to check with your health insurance to determine which emergency medical services are covered under your insurance plan.
If any information is missing, a letter and form will be mailed to you requesting the necessary documentation. If you have not received these forms, please call 928-341-2467 to request them.
If you are a patient or legal representative wanting to obtain emergency medical services records, you may submit a request:
- In person at San Luis City Hall, located at 1090 Union St, San Luis, AZ 85349
- Electronically through the City Clerk’s Office Public Records Request Online Portal.
Additionally, you may contact the City Clerk’s Office by phone at 928-341-8520, Monday through Friday, from 7:00 am to 6:00 pm.
We do not offer discounts on ambulance transportation fees.
Arizona Revised Statutes Title 36. Public Health and Safety § 36-2239, subsection D, prohibits discounts on ambulance bills. It states “…an ambulance service shall not charge, demand or collect any remuneration for any service greater or less than or different from the rate or charge determined and fixed by the department as the rate or charge for that service.”
If no payments are received, your account may be sent to a collections agency. To prevent this situation, please contact us to review payment options available at 928-341-2467, Monday through Friday, from 7:00 am to 6:00 pm.
No. You will not receive a bill for a situation in which a patient is not transported to a hospital.
