Show All Answers

1. What do I need to request utility (water, wastewater & solid waste) services?

• Home owners need proof of ownership
• Complete a new utility contract application
• Sign a deposit guarantee letter
• Copy of ID
• Payment of establishment fee
• Tenants must provide a copy of property lease agreement
• Complete a new utility contract application
• Provide copy of ID
• Payment of establishment
• Payment of security deposit

2. How do I pay my utility bill?

• Utility bill can be paid in person at City hall, 1090 E. Union St. Customers may pay with cash, paper check, money order,  and credit/debit card
• Customers may pay online at www.xpressbillpay.com
• Download the xpressbillpay app for apple devices
• Customers may pay by phone with the Interactive voice response system by calling 855-314-2095
• Customers may pay by phone with a live representative by calling 800-720-6847
• Customers can mail in payments (check and money orders only) to City of San Luis, PO Box 3750, San Luis, Az. 85349
• Customers may use our night drop box located outside of City Hall

3. When is my bill due?

All utility bills are due on the 28^th of each month. Should the 28^th fall on a holiday or weekend, the bill due date will be the following business day.

4. How many days after the bill due date, do I have to pay?

All or any portion of the bill not paid on due date of the month the bill is mailed or presented shall be subject to a late charge of ten percent. Should all or any portion of a bill which is outstanding remain unpaid on the 15th day of the following month, a courtesy disconnect notice will be delivered to the property stating that the bill is outstanding and payment must be made within five calendar days from date of notice. Should all or any portion of a bill which is outstanding remain unpaid five days after the aforesaid courtesy notice, a disconnect notice will be delivered to the property and that service will be discontinued

5. What is the process of getting a new garbage container?

• If you have a new construction/property, you must contact the Billing and Collections division to establish a new utility service and pay for new container. Current fee is $120.00 but may change from time to time.
• If you have a broken container, please contact the Billing and Collections division. We will dispatch our personnel to check/evaluate your container and may replace it at no cost if it was damaged due to normal wear and tear. If container was damaged by customer, is lost/stolen then a $65.00 replacement fee will apply. Fee may change from time to time.

6. How do you read water meters?

• The City of San Luis utilize an Automated Meter Reading (AMR) drive-by system that allow us to read meters from a vehicle that we drive around the city. All water meters are connected to an antenna/radio that provides the read to equipment that we carry in our vehicle during read dates. After all meter reads are collected, we retrieve the date and download it into our billing software for processing. At this point, missing reads get identified and those are collected manually.